1. THE AGREEMENT

The agreement consists of these sales terms, information provided in the order solution, and any special terms agreed upon. In case of any contradiction between the information, what is specifically agreed upon between the parties takes precedence, unless it conflicts with mandatory legislation.

The agreement will also be supplemented by relevant legal provisions regulating the purchase of goods between businesses and consumers.

2. THE PARTIES

The seller is The Look AS
Address: Møllergate 9, 0179 Oslo
Email: marianna@thelook.no
Phone number: 938 50 166
Company registration: 933 299 643
Hereafter referred to as the seller.

The buyer is the consumer making the order and is hereafter referred to as the buyer.

3. PRICE

The listed price for the goods and services is the total price the buyer will pay. This price includes all taxes and additional costs. Additional costs not disclosed by the seller before purchase will not be borne by the buyer.

4. AGREEMENT FORMATION

The agreement becomes binding for both parties when the buyer has sent their order to the seller.

However, the agreement is not binding if there have been typographical or input errors in the offer from the seller in the online store’s order solution or in the buyer’s order, and the other party knew or should have known about such an error.

5. PAYMENT

The seller may require payment for the goods from the time they are sent to the buyer.

If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card at the time of the order. The card will be charged the same day the goods are sent.

A credit card is a payment card where the payment for the purchase occurs later when the credit card company sends an invoice to the cardholder. A debit card is a payment card linked to a deposit account. Using the card means that the user’s account is charged, and the amount is transferred to the payment recipient’s account.

For credit card payments, the law on credit purchases and similar applies.

When paying by invoice, the invoice is issued to the buyer at the time of dispatch. The payment deadline is stated on the invoice and is at least 14 days from receipt.

Buyers under 18 years of age cannot pay with a subsequent invoice.

6. DELIVERY

Delivery occurs when the buyer, or their representative, has received the goods.

If the delivery time is not specified in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order is placed. The goods will be delivered to the buyer unless otherwise specifically agreed between the parties.

7. RISK FOR THE GOODS

The risk of the goods transfers to the buyer when they, or their representative, have received the goods as per section 6.

8. RIGHT OF WITHDRAWAL

As a customer, you have the right to a 14-day withdrawal period for online purchases under Norwegian consumer protection laws, allowing you to return the item and receive a full refund. The buyer is responsible for return shipping costs in the event of a withdrawal.

9. DELAY AND NON-DELIVERY - BUYER'S RIGHTS AND DEADLINE TO FILE CLAIMS

If the seller does not deliver the goods or delivers them late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, under the rules in the Consumer Purchase Act, chapter 5, depending on the circumstances, withhold the purchase amount, demand fulfillment, cancel the agreement, and/or claim compensation from the seller.

For claims regarding breach of contract, the notification should ideally be in writing (e.g., email).

FULFILLMENT

The buyer can insist on the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome or if fulfilling the contract would cause such great inconvenience or cost to the seller that it would be disproportionate to the buyer’s interest in the seller fulfilling the contract. If the obstacle disappears within a reasonable time, the buyer may still demand fulfillment.

The buyer loses the right to demand fulfillment if they wait unreasonably long to raise the claim.

CANCELLATION

If the seller does not deliver the goods at the agreed time, the buyer must urge the seller to deliver within a reasonable additional period for fulfillment. If the seller does not deliver the goods within this additional period, the buyer may cancel the purchase.

The buyer may, however, cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if the delivery time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the delivery time is decisive.

If the goods are delivered after the additional deadline or after the agreed delivery time, the buyer must cancel the purchase within a reasonable time after receiving the goods.

COMPENSATION

The buyer may claim compensation for any loss incurred due to the delay. However, this does not apply if the seller proves that the delay was caused by an obstacle beyond the seller’s control that could not reasonably have been considered at the time of the agreement, avoided, or overcome.

10. DEFECT IN THE GOODS - BUYER'S RIGHTS AND COMPLAINT DEADLINE

If the goods are defective, the buyer must notify the seller within a reasonable time after discovering the defect or when they should have discovered it. The buyer has always complained in time if this is done within 2 months from the discovery or when it should have been discovered. Complaints can be made no later than two years after the buyer has taken possession of the goods. If the goods or parts of them are meant to last significantly longer than two years, the complaint deadline is five years.

If the goods have a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, under the rules in the Consumer Purchase Act, chapter 6, withhold the purchase amount, choose between repair or replacement, demand a price reduction, cancel the agreement, and/or claim compensation from the seller.

The complaint to the seller should be in writing.

REPAIR OR REPLACEMENT

The buyer can choose between having the defect repaired or receiving a replacement. However, the seller can refuse the buyer’s claim if fulfilling the claim is impossible or causes unreasonable costs for the seller. Repair or replacement should be done within a reasonable time. As a rule, the seller does not have the right to make more than two attempts at remedying the same defect.

PRICE REDUCTION

The buyer may claim a reasonable price reduction if the goods are not repaired or replaced. This means that the relationship between the reduced and agreed price corresponds to the difference in the goods’ value in defective and contractually compliant condition. If special reasons justify it, the price reduction can be based on the significance of the defect for the buyer.

CANCELLATION

If the goods are not repaired or replaced, the buyer can also cancel the purchase if the defect is not insignificant.

11. SELLER'S RIGHTS IN CASE OF BUYER'S BREACH

If the buyer does not pay or fulfill other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, under the rules in the Consumer Purchase Act, chapter 9, withhold the goods, demand fulfillment of the agreement, cancel the agreement, and/or claim compensation from the buyer. The seller may also claim interest for late payment, collection fees, and a reasonable fee for uncollected goods.

FULFILLMENT

The seller can insist on the purchase and demand that the buyer pay the purchase amount. If the goods have not been delivered, the seller loses the right to claim if they wait unreasonably long to make the claim.

CANCELLATION

The seller can cancel the agreement if there is substantial non-payment or other substantial breach from the buyer. However, the seller cannot cancel if the full purchase amount has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.

INTEREST ON LATE PAYMENT / COLLECTION FEES

If the buyer does not pay the purchase amount according to the agreement, the seller can claim interest on the purchase amount according to the late payment interest law. If payment is not made, the claim may, after prior notice, be sent to collection, and the buyer may be held liable for fees according to the Debt Collection Act.

FEES FOR UNCOLLECTED UNPAID GOODS

If the buyer fails to collect unpaid goods, the seller may charge a fee. The fee should cover the seller's actual costs to deliver the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

12. WARRANTY

Warranty provided by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has according to mandatory law. A warranty does not limit the buyer’s right to claim for defects and delays as described in sections 9 and 10.

13. PERSONAL INFORMATION

The seller is responsible for processing personal data collected. Unless the buyer agrees to something else, the seller may only collect and store the personal data necessary to fulfill obligations under the agreement. The buyer's personal data will only be disclosed to others if necessary for the seller to fulfill the agreement or in legally required cases.

14. DISPUTE RESOLUTION

Complaints should be directed to the seller within a reasonable time, cf. sections 9 and 10. The parties should attempt to resolve any disputes amicably. If this fails, the buyer may contact the Consumer Council for mediation. The Consumer Council can be reached at phone 23 400 500 or www.forbrukerradet.no.

Reservations

We make the following reservations:

• The item may be out of stock.
• The color may slightly differ from reality. Images may appear differently on different screens and devices.
• Typographical errors.
• Discrepancies may occur due to our electronic inventory system.